If you feel there is a fault with your boots, please contact us: ph: +61 3 9318 9565 or firstname.lastname@example.org as each Manufacturer has a different guidelines/time frames etc. If your purcahse falls withing the manufacurers guide lines, we will send them back on your behalf, once you have returned the product to us. If the boots are deemed faulty by the manufacturer, we will provide a replacement or a refund at our discretion. The product must be returned within 30 days from date of purchase along with the original proof of purchase. Manufacturer’s warranty may exceed this time frame, so please contact us for assistance. Please note no refund or replacement is offered on, Care, Sale, Discontinued or Sample products. Customers must provide full contact and the same credit card details with which the original purchase was made with their returned goods.