Refund/Return policy info

Exchanges

We are happy to assist.

You are more than welcome to exchange your boots. The boots will need to be returned to us within 14 days of purchase in ‘as new’ condition. You will need proof of purchase and the original packaging. It will be up to you to return the boots at your cost and redelivery charges will apply to all exchanges. No exchange is offered on Worn, Customized, Buy-in, Care, Sale or Sample products.

Didn’t receive what you ordered? Just give us a call ph: +61 3 9318 9565  or send us an email customerservice@allthingsaustralian.com.au  for further instruction.

 

Refund and Replacements

We are happy to assist.

If you have a change of mind, we are happy to refund your purchase just as long as the boots are still in ‘as new’ condition. You will need proof of purchase and the original packaging. It will be up to you to return the boots at your cost and you will also incur a 10% restocking fee. Please note, no refund is offered on Worn, Customized, Buy-in, Care, Sale or Sample products.

 

If you feel there is a fault with your boots, we will send them back to the manufacturer on your behalf once you have returned them to us. If the boots are deemed faulty by the manufacturer, we will provide a replacement or a refund at our discretion. The product must be returned within 60 days from date of purchase along with the original proof of purchase. Manufacturer’s warranty may exceed this time frame, so please contact us for assistance. Please note no refund or replacement is offered on, Care, Sale, Discontinued or Sample products. Customers must provide full contact and the same credit card details with which the original purchase was made with their returned goods.