What is my boot size?
Please refer to our official Size Chart ;to help you select the perfect size!

Is the size on the boots a US size?
Yes. The boots are made in AUS/US

Can I change my order?
If your boots have not been dispatched, yes please call us ;+61 3 93189565 If they have been dispatched, please contact us and we will organize and exchange.

Where is my tracking number?
Your tracking number will be emailed to you.

How do I track my order?
Please go to our Track your Order page and there are instructions there.

Are Tax Invoices available?
Yes, please contact us and we will be happy to email a copy to you.

My order has not arrived by the expected delivery date ?
Please contact the Carrier eg. UPS or your local Postal Authority and provide your tracking ;number for a ;delivery status update. Happy to help if you require further assistance.

The item I received is not what I expected.
Please send us with a detailed message regarding your concerns, so we can assist you.

I correctly receive the item I ordered, but need to change the style/size.
We happily accept style/size exchanges. Please contact us prior to returning your item, so a Returns Authority Number can be issued.